“From Ordinary To Extraordinary”

Refund Policy

At Internet Marketing Direct, our primary goal is to ensure client satisfaction and deliver exceptional digital marketing services. We strive to meet and exceed your expectations with every project. However, we understand that there may be circumstances where a refund is necessary.

Refunds will be provided solely under the following conditions:

  1. Failure to Deliver Promised Services: If we fail to deliver the services that were promised to you as per our agreement, you are entitled to request a refund. This includes situations where the services provided do not meet the agreed-upon specifications or quality standards.
  2. Compliance with Queensland Laws: Refunds will only be processed in compliance with the laws and regulations of Queensland, Australia. We adhere to all applicable consumer protection laws and regulations to ensure fair and transparent business practices.

Refund Process:

To request a refund, please follow these steps:

  1. Contact our customer support team at and provide detailed information regarding the reason for your refund request.
  2. Our team will review your request and investigate the circumstances to verify eligibility for a refund.
  3. If your request meets the refund criteria outlined above, we will process the refund within a reasonable timeframe.
  4. Refunds will be issued using the original payment method used for the purchase.

Please note:

  1. Refund requests must be made within 7 days of the completion of the project or the identified issue.
  2. We reserve the right to refuse a refund if the services have been rendered as per the agreed-upon terms and conditions.
  3. Any expenses incurred by Internet Marketing Direct in the process of delivering the services may be deducted from the refunded amount.
  4. Refunds are not provided for reasons other than those mentioned in this policy.

If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact us. We are committed to resolving any issues promptly and ensuring your satisfaction with our services.